Refund policy
Return & Refund Policy – Stainly Home
At Stainly Home, customer satisfaction is our top priority. We take great care in packaging our wooden products, but if you receive a damaged item, we’re here to help.
✅ Damaged Product Replacement
If your product arrives damaged, we will replace it.
🔄 How to Request a Replacement
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Email us at stainlyonline@gmail.com
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Share:
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Your order number
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Clear pictures of the damaged product
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Our customer support team will review the details and contact you.
⏱️ Replacement Process
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Once approved, the exchange process will be started within 7 days
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Replacement will be shipped after verification
⚠️ Important Notes
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Damage claims must be reported within 48 hours of delivery
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Products damaged due to misuse are not eligible for replacement